Who We Are
Neils Dragonfruit operates this website to present products, receive enquiries, and manage quote requests from customers.
Information We Collect
We may collect the following information when you use this website:
- name, email address, and phone number submitted through the contact form or quote request form
- requested products, quantities, fulfilment method, and delivery notes submitted through the quote cart
- technical information routinely recorded by the server, such as browser type, IP address, and request timing
How We Use Your Information
Your information is used to:
- respond to product enquiries
- prepare and review quote requests
- contact you about availability, delivery, and pricing
- maintain records of submitted quote requests
- protect the website from spam and misuse
Quote Cart and Browser Storage
This website uses browser local storage to remember products added to your quote cart. This storage remains on your device until you clear it or remove the cart items. It is used only to support quote-cart functionality.
How Quote Requests Are Processed
When you submit a quote request, the information you provide may be stored in a MariaDB database and may also be sent by email to Neils Dragonfruit for processing and follow-up.
Sharing of Information
Your information is not sold. It may be shared only where reasonably necessary to operate the business, respond to your request, comply with legal obligations, or support delivery or logistics if an order later proceeds.
Data Retention
Contact and quote-request information may be retained for customer service, record-keeping, and business administration purposes for as long as reasonably necessary.
Security
Reasonable technical and administrative measures are used to protect submitted information. However, no website or email transmission can be guaranteed as completely secure.
Your Rights
You may request correction or deletion of personal information that you have submitted to us, subject to any legal or record-keeping obligations that apply.
Contact About Privacy
If you have questions about this policy or the information you have submitted, please contact Neils Dragonfruit at info@neilsdragonfruit.co.za or via WhatsApp or phone at +27 71 125 4542.